Refund policy

Changes or cancellations can only be made via telephone during normal business hours. The fees associated with changes or cancellations will be determined within 24-48 hours of the notification.

Once the order changes or cancellations fees are assessed we will send the customer a Change Order Authorization email to confirm, prior to the commencement of your changes or fees.

There will be a 30-day hold for all COM or custom template orders. If more time is required we will need the request in writing via email to support@outdoorfabriccentral.com.

If we do not receive the COM, template or written extension request, the order will be canceled. A 25% or $75 custom fee, whichever is greater, will be charged.

Since we do not stock custom fabricated goods, we are unable to accept returns of custom fabricated products, sewing services or repairs. We will always work with you on any concerns you may have with the custom products or services ordered to achieve a satisfactory outcome. The only returns deemed acceptable would be for material defects or if a product was not made to the specifications that you the customer provided.

We will take full responsibility for the costs of modifying and/or correcting any mistakes that we may have made. If we are unsuccessful in fabricating or sewing a finished product or repair using the specifications provided by the customer, as long as:

• The customer contacts us within ten (10) business days after receipt of the finished product.
• The customer agrees to allow us the appropriate amount of time to modify and/or correct our mistake.
• The customer cooperates with the return of the product, by allowing us to schedule the pickup by our ground carrier and making the product available for the pickup return.
• All authorized returns for modifications, corrections or repairs must arrive back in new condition. They must not have been used in any way, and arrive back in the same packaging as when they were shipped.
• All returns will be inspected in accordance with the original order and to the customer specification(s). If we deem the fabrication, sewing or repair was completed to the customer's original order and specifications and also within our tolerances, then the customer will be responsible for all costs incurred with the return process and the return of the product(s).

Returns

Please call us during our normal business hours for return authorization prior to returning any merchandise. Only unused fabric and/or merchandise will qualify for credit, cut yardage or open merchandise will not be accepted. Most fabric brands do not accept returns on cut merchandise. Please review the return policy before purchasing the fabric.

• No returns accepted on custom fabricated products.
• Returns accepted on ready-made, quick ship pillows within 10 days of receipt and return shipping is required by the customer.
• No returns accepted without a prior return authorization. All authorized returns without fault of ours will be subject to a 25% restocking charge, plus freight both ways.
• Freight charges paid or accumulated by us are not refundable, (if an order received free shipping and the order is returned, the original shipping will also be deducted from the amount refunded).
• Product returns will not be accepted after 30 days.
• No returns considered on fabric equaling less than 10 yards.
• Refunds will be completed in 10-15 Business days.
• Merchandise must be returned in "sellable" condition to receive credit. It is required that the order be unopened and undamaged.
• All fabric must be returned rolled, not folded.
• A credit less 25% restocking charge will be issued for eligible, unopened, uncut merchandise authorized for return within 10 days of your receipt of shipment.
• You as the customer are responsible for all shipping fees on returned shipments due to incorrect or incomplete ship to address.
• Freight charges paid or accumulated by us are not refundable, (if an order received free shipping and the order is returned, the original shipping will also be deducted from the amount refunded).
• Our free shipping policy is only valid on orders that provide the correct and complete shipping address.
• Refunds for dollar amounts over $10.00 USD will be issued, but for orders totaling under $10.00 USD, a store credit will be issued.

Damaged Packaging

• Take photos of the damaged shipment for reference.
• All claims for damaged, defective or inaccurate orders must be presented to OutdoorFabricCentral.com within 10 days.
• To process your claim please call toll free 1.866.712.5684
• We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be returned to us within 10 days of receipt. Please ensure photos of the damaged shipment is taken as we will contact the shipping company for a visual inspection of the merchandise and box as received. We will replace any confirmed damaged merchandise.

Defective Merchandise

The defective merchandise must be reported to us within 10 days. Upon notification, we will issue a UPS call tag for the defective merchandise. Upon receipt of the defective merchandise, we will issue a replacement.

Inaccurate Orders

We make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to us within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for an exchange or replacement.

Backorders and Discontinued Products

Typically, every item we sell is stocked.

• Although every attempt is made to maintain inventory levels internally and from all our supply partners, occasionally we may run out of certain products, or not be notified in a timely manner from our supply partners.
• If our inventory is depleted, we will give you an estimated time of availability and give you the choice of:
  • Canceling the out-of-stock items
  • Holding off shipment of your entire order until the product is available
  • Receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available
• We will help in finding substitutes for discontinued products, as well as offer the ability to cancel with a refund or obtain store credit for future use.
• We process sample swatch orders as a courtesy. There is a limit of 1 sample per fabric pattern, per customer and a limit of 10 free samples per order with a total of 20 free samples annually.
  • Sample swatch availability changes frequently and samples often become out of stock once a fabric has been slated to be eventually discontinued by the manufacturer.
  • Most Sunbrella samples are stocked in house and are provided either free or for a nominal mailing charge.
  • Exclusive collections - fabric samples are placed on your behalf, direct with the fabric mill. In the event that a paid-for sample cannot be fulfilled, we will refund you the amount that you paid in the form of store credit to be used on future orders or as a refund back to your original form of payment.
  • If a fabric sample is out of stock or discontinued, we are happy to research and provide you with suitable alternative choices.

For all other returns or questions about returns, please contact us so we can confirm with the manufacturer’s policy.

Are you still looking for additional policy details? Take a look at the additional references below:

• Shipping Rates & Times
• Current Promotions & Coupons
• Customer's Own Material (C.O.M)
• Custom Fabrication
• Your Privacy