We have done our best to make ordering as simple and quick as possible. Our flexible and inexpensive shipping policies have continually gained rave reviews from the online community.
UPS does not deliver to PO Boxes or military APO or FPO addresses, so if you require shipment to a PO Box or military APO or FPO address, please contact us so that we can assist with an alternative shipping method. Please note that UPS does not deliver on weekends unless special arrangements are made and additional charges are applied. Every possible effort is made to ship orders in a timely and professional manner.
For more shipping information, please see our Shipping Rates / Times page.
To change or cancel your order: Call us right away at 1.866.712.5684 during normal business hours Monday - Friday 9:00am-4:00pm EST. The time window before your order ships is very small, but we’ll do our best to make any adjustment.
Please, call us during our normal business hours for return authorization prior to returning any merchandise. Only unused fabric and or merchandise will qualify for credit; cut yardage or open merchandise will not be accepted.
The defective merchandise must be reported within 10 days to Outdoor Fabric Central. Upon notification, we will issue a UPS call tag for the defective merchandise. Upon receipt of the defective merchandise, we will issue a replacement.
We make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to Outdoor Fabric Central within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for an exchange or replacement.
Typically every item we sell is stocked.
The privacy of our visitors and clients is very important to us. We do not publicize our client portfolio or create websites that allow for web based searches of our clients. Our concern for your privacy continues as technology expands and that view underlies our policy, stated below:
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not necessarily identify you personally. We automatically collect and store only the following information about your visit:
We use this information to help us make our site more useful—to learn about the number of visitors to our site and the types of technology our visitors use.
If you contact us by email, we may forward the message to appropriate staff in order to review it and respond if necessary. We may retain messages for a period of time to ensure responses, and we may delete them when action has been completed.
If you use an online form, information you provide may be retained so that information about changes, upgrades, etc. may be provided where appropriate.
We work very hard to offer our customers everyday low pricing on our high-quality Sunbrella products, and you can usually save more when buying more on most all our fabrics and supplies. From time to time, we will offer special coupon discounts on selected products for limited times, and our coupon policy below defines the terms of our coupon use.
OutdoorFabricCentral (OFC) is owner operated; we go out of our way to provide superior customer service, use only the industry's highest standards of materials and it's for this reason that we have been serving customers all over the world since 2003.
By purchasing products and/or services from eCentral Stores Incorporated online stores, you agree to these terms and conditions. Please read them carefully.
Since we do not stock custom fabricated goods, we are unable accept returns of custom fabricated products, sewing services or repairs. We will always work with you on any concerns you may have with the custom products or services ordered to achieve a satisfactory outcome. The only returns deemed acceptable would be for material defects or if a product was not made to the specifications that you the customer provided.
Outdoor Fabric Central will take full responsibility for the costs of modifying and/or correcting any mistakes that we may have made, If we are unsuccessful in fabricating or sewing a finished product or repair using the specifications provided by the customer, as long as:
Everyone has their own preference when it comes to the feel of cushions and comfort. Outdoor Fabric Central uses only the industry’s highest quality foam products. We are not responsible should the customer not except the comfort, feel or form of the foam fill.
For the customers knowledge and research:Medium Firm Foam with Dacron Wrap
All our foam fill, except for our Dri Fast is wrapped in Dacron. The Dacron is a deluxe feature that adds comfort and longevity to our cushions.
By doing so it will increase measurements a minimum of ½ inch. This can increase by the fabric selected and at times the overall size of the cushion.
All our measurements including width, height, depth, and thickness are taken from seam to seam. We do not include the welt or piping in our measurements. As well as the increase in the size due to the addition of Dacron.
This needs to be considered when placing orders and providing measurements.
Outdoor Fabric Central makes all efforts to complete your projects to your specifications. There are some instances with material shrinkage and/or stretch during the fabricating, sewing and/or repair process that are out of our control.
Therefore we will fabricate, sew or repair your product within the following tolerances:
Outdoor Fabric Central accepts order changes or cancellations within one (1) business day from when the order was placed. The exception to this would be an order change or cancellation fee.
Order change fees, would be determined by the requested changes, in materials and/or dimensions.
Order cancellation fees vary based on the status of the order. For instance, if the fabric has been ordered there will be a charge for shipping and restocking. IF the product(s) are already been cut or in fabrication the fees would vary.
Changes or cancellations can only be made via telephone during normal business hours. The fees associated with changes or cancellations will be determined with 24 hours of the notification.
Once the order changes or cancellations fees are assessed Outdoor Fabric Central will send the customer a Change Order Authorization email to confirm, prior to the commencement of your changes or fees.
There will be a 30 day hold for all COM or custom template orders. If more time is required Outdoor Fabric Central will need the request in writing via email to firstname.lastname@example.org.
If Outdoor Fabric Central does not receive the COM, template or written extension request, the order will be cancelled. A 25% or $75 custom fee, whichever is greater will be charged.
Outdoor Fabric Central warrants their custom sewn fabricated fabric products to be free from defects in material and workmanship, for six (6) months after shipped date. Our liability shall be limited to replacement or repair, at our determination, of the defective or nonconforming product(s) and/or materials.
All fabric and material warranties are provided by the manufactures. Outdoor Fabric Central will facilitate on your behalf all claims due to fabric or material defects. For specific fabric and material warranties please visit the respective product pages on our website(s).
Please contact us prior to sending your fabricated fabric product in for repair, all claims must be accompanied by the proper documentation requested by an Outdoor Fabric Central representative.
Please call 1.866.712.5684 or 727-524-1120 ~ Monday - Friday 9:00 am - 4:00 pm EST or via email at email@example.com
This option allows you to send Outdoor Fabric Central and our family of websites your own material to be used in our customer manufacturing workroom.
Lead-times do not start until we receive your fabric.
The material you intend on using must be available commercially at competitive pricing and not handmade, used, or a fabric that we deem not to be applicable for the project or defective.
Please call 727-524-1120 or email firstname.lastname@example.org to confirm all yardage estimates if you have any repeat* larger than 16 inches. The repeat* has a big part to play with how much yardage we estimate is needed for each project.
Remnant or leftover fabric will be either recycled or donated. We will not send it back with your order.
Ship your fabric to:
Outdoor Fabric Central
Customer's Own Material
10820 US HWY 19 N
Clearwater, FL 33764
Please call 727-524-1120 or email email@example.com with any questions or concerns.
Our liability for lost, misplaced, damaged COM fabrics will not exceed $50.00 per yard, and we will require proof of purchase if necessary.
How repeats effect your estimated yardage – the fabric needed is calculated in multiples of your fabric's repeat. If you have a repeat of 15 inches and your cushion is 30 inches, you would need a minimum of 3 repeats as we would need a minimum of 31 inches to sew the project together.