Testimonials

Dear Jeremy, I am writing this to thank you for the exceptional customer service I received when placing a small order with you yesterday. I had purchased Forest Green Sunbrella Fabric to reupholster and replace boat cushions for a friend. The promised completion date was tomorrow, in time for Memorial Day weekend. Earlier this week I found myself short by three yards of fabric. I phoned every Home Decor Store, including the one where I originally purchased the fabric, within about o 75 mile radius...including Northern New Jersey, Eastern Pennsylvania- the Philadelphia area etc. Needless to say I was traded to many disconnected calls, poor service and bad attitude from many major chains and even private stores. No one had it in stock and no one was willing to go any further. I could special order it and it would take 10 days to 2 weeks, most likely more with the Holiday. I logged on to the internet and you website, got the phone number and called. Not only did you very expeditiously find it in your warehouse in stock, but offered to check for a location closer to Allentown Pennsylvania to avoid paying large over night costs. You called me back immediately and said that you too could not find it in stock anywhere closer, but would be sure to get it out overnight mail for the $40+ mailing charge. This was at 3 PM, yesterday. With the current price of gas, the delivery charge was actually less than it would have cost me to drive to a more local (1 hr) retailer. The fabric arrived, as promised sometime before noon today. And its arrival was verified by a personal follow up phone call from you. Exceptional, much appreciated. I can't thank you enough for resolving a very frustrating situation with such grace, ease and professionalism. I trust you will forward this e-mail to your up line manager. They should value your performance as equally as I do. Sincerely, Elaine Swaintek